The Telecom industry, which keeps us connected, is seeing an age of change and innovation with the use of artificial intelligence. Like any other sector, AI is also playing an important part in bringing automation and transformation to the telecom industry. The artificial industry is helping the telecom sector in many ways, like fraud detection and prevention. It also aids in improving customer experience. Here, we will uncover the three key AI use cases in the telecom industry. Let’s explore!
Detection of Fraud and Prevention
The initial application of artificial intelligence in the telecom business is to aid in fraud identification and prevention. Over time, the rising use of mobile banking and online payments has raised the likelihood of fraud. Moreover, hackers can easily steal your data using your phone number. They can make expensive international calls or can also be involved in cybercrimes pretending to be you.
This can result in significant loss. However, with the help of AI-powered fraud detection systems, telecom companies like STC are devising and implementing tight measures to prevent these digital scams. Artificial intelligence (AI) can identify fraudulent activity and quickly stop any loss by examining call logs, data consumption, and user behavior.
A Telecom network, which interconnects various devices, is a complex network. For the best possible accuracy, the network must be reliable and error-free; regular checkups and maintenance are really important. Moreover, AI simplifies the maintenance process. Before the use of artificial intelligence, telecom maintenance was complex, requiring enough time and investment.
However, today, the use of artificial intelligence has made things simple. AI-powered predictive maintenance enables proactive network management. By analyzing historical data, network performance metrics, sensor readings, and even speed tests, AI algorithms can predict potential failures and outages before they happen. This improves network efficiency and performance.
Customer Experience Enhancement
Another key role played by artificial intelligence in the telecom industry is improved customer experience. By offering customized services, AI-powered customer support is revolutionizing the sector. Before the use of AI, the industry faced various challenges in providing personalized and improved services. But today, the use of artificial intelligence has simplified the processes.
AI-powered chatbots provide 24/7 services to respond to your queries. This provides customers with a personalized experience. These chatbots also help in troubleshooting issues and making customized plans for you. Moreover, AI can also analyze customer data to know their preferences and provide tailored services to enhance their experience.